Need help with a filter, a control or your equipment paperwork? Start here. Your written proposal and the documents for your exact equipment explain what was installed and what coverage applies.
Urgent heating, cooling or water-heater problem? Call or text to check availability. This page and our forms do not provide emergency response.
Keep the model numbers for the indoor and outdoor equipment, thermostat or system control, and any accessories installed with the job. The brand alone does not identify the right manual or part.
If you need help identifying something, send a clear photo of a label you can safely reach. There is no need to open equipment panels or climb to get it.
Your proposal identifies the installation scope and any included service. Manufacturer coverage, registration requirements and labor coverage are separate details; check the documents for your selected equipment and installation.
A partial replacement does not automatically extend coverage to equipment that stayed in place.
Filter size and type depend on the installed filter cabinet and system. If you can safely read the existing filter or cabinet label, send us a photo so we can help confirm the replacement. Do not choose a filter just because it fits an opening.
Follow the instructions for your equipment and the recommendations given for your home. There is no single filter size or replacement interval that fits every installation.
The owner’s manual for the exact indoor unit, outdoor unit and control is the right starting point. Model-specific instructions explain normal operation and homeowner care.
If the manuals are missing, ask our team for help locating them.
Check the service schedule and inclusions in your written proposal or maintenance agreement. Different systems and accessories have different care requirements.
If you are unsure what is included, ask us to review the installation record. You can also compare our current maintenance plans; a request for information does not start a membership.
Contact the office with your name, installation address and the equipment you are asking about. We’ll check the record and your authorization before releasing customer-specific documents.
We’ll arrange direct delivery of the documents after checking the installation record and your connection to the property.
Request help with your records →Tell us what the system is doing, when you first noticed it, and whether the thermostat shows a message or code. A clear photo or short description helps our team prepare. Do not remove a panel, bypass a control or restart equipment that was shut down for a safety concern.
If you smell gas, have a carbon monoxide alarm sounding, or see smoke, fire or sparking equipment, get everyone outside and call 911 from outside. For a gas odor, also contact your gas utility from outside. Stay out until emergency responders say it is safe.
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